Patient Experience

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Using Data to Increase Clinic Efficiency: A Quality Improvement Guide

Toolkit/Guide

This guide is designed to facilitate efforts for areas needing improvement, as indicated by data in the Clinic Efficiency Dashboard. It outlines key clinic efficiency indicators (related to...


Clinic Efficiency Data Guide

Toolkit/Guide

The Clinic Efficiency Data Guide provides information on how to collect, enter, and analyze clinic efficiency data using the Clinic Efficiency Dashboard. The companion resources, Using Data...


Clinic Efficiency Dashboard

Data Dashboard

The Clinic Efficiency Dashboard is designed to help family planning clinic managers and staff to assess and monitor their productivity, clinic flow, and patient experience over time. The...


Reducing Patient Wait Time

Video

Watch this four minute video to learn how to apply the principles of Lean process improvement to reduce patient wait time.


Patient Satisfaction Survey

Job Aid

This patient satisfaction survey assesses the following aspects of the patient visit: Ease of getting care Wait time during visit Front desk staff Provider Medical assistance/health...


Patient Visit Tracking Sheet

Job Aid

  Related Material: Clinic Efficiency Data Guide Clinic Efficiency Dashboard Using Data to Increase Clinic Efficiency: A Quality Improvement Guide  


Patient Experience Privacy Audit Form

Job Aid

Use this form to monitor your clinic's protection of patients' privacy. Related Material: Patient Experience Improvement Toolkit


Patient Experience Website Audit Form

Job Aid

Use this form to examine your site's website. Related Material: Patient Experience Improvement Toolkit  


Patient Experience Facility Audit Form

Job Aid

Use this form to perform a patient experience audit of your facility. Related Material:Patient Experience Improvement Toolkit


Patient Experience Assessment Tool

Job Aid

Use this form to assess patient experience improvement at your clinic.  Related Material:Patient Experience Improvement Toolkit

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