Patient Experience

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Using Data to Increase Clinic Efficiency: A Quality Improvement Guide

Toolkit/Guide

This guide is designed to facilitate efforts for areas needing improvement, as indicated by data in the Clinic Efficiency Dashboard. It outlines key clinic efficiency indicators (related to...


Clinic Efficiency Data Guide

Toolkit/Guide

The Clinic Efficiency Data Guide provides information on how to collect, enter, and analyze clinic efficiency data using the Clinic Efficiency Dashboard. The companion resources, Using Data...


Clinic Efficiency Dashboard

Data Dashboard

The Clinic Efficiency Dashboard is designed to help family planning clinic managers and staff to assess and monitor their productivity, clinic flow, and patient experience over time. The...


Reducing Patient Wait Time

Video

Watch this four minute video to learn how to apply the principles of Lean process improvement to reduce patient wait time.


Patient Visit Tracking Sheet

Job Aid

  Related Material: Clinic Efficiency Data Guide Clinic Efficiency Dashboard Using Data to Increase Clinic Efficiency: A Quality Improvement Guide  


The Family Planning Patient Experience: Skills to Improve Every Visit

Video

https://vimeo.com/74630789 This video is included in Section 3 of the Patient Experience Improvement Toolkit and helps staff improve their interactions with patients by modeling five key...


Patient Experience Improvement Toolkit

Toolkit/Guide

As the ACA enables more Americans to gain health insurance, patients will have more choices for care. To retain patients and thrive in this increasingly competitive health care environment...


Prioritizing the Patient Experience: Strategies for Family Planning

Video

Prioritizing the Patient Experience: Strategies for Family Planning The patient experience is a significant part of providing quality care and it is more important than ever to prepare your...